Leap Kids Pediatric Dental in Bryant, Arkansas

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• Science Major

  Posted Oct, 31 2019

  I am very upset and will never bring my children back. I was consulted by the dentist and he recommended that my child get silver caps on her front teeth as the other option was white filings that have the potential to chip away and with my daughter being a thumb sucker, who picks at her teeth, the dentist recommended the silver caps and I agreed. When we returned for the precedure, the dentist changed course and filed her teeth down , did white fillings, left a huge gap between her front teeth where she didn't have a gap before and did NOT consult her father or me or ask Permission to change the previously agreed upon original plan of silver caps. Then apologized and said "I know we originally said silver caps, I know you didn't want to have to come back..." Yes that's exactly right. I,THE PARENT, chose the silver caps upon recommendation from YOU, the dentist, who then decided on his own to change course without consulting the parents. I'm very upset. My daughter is already picking at the white fillings and we will ultimately have to find another dentist to put caps anyways. More lost work, wages and vacation days on my part to have this very avoidable situation be fixed. Which is why I opted for the caps in the first place. I've never been so upset. I'm shocked and dismayed at Leap Dentistry.
  
  And please save me from the generic response the company post on every review with a complaint:
  Response from the owner
  
  "We apologize for the delay in our response, but we are sorry you feel this way about our practice. Each dentist has his/her own treatment preferences, and we make our decisions based on what we feel is best for the patient. We sincerely appreciate your feedback and wish you well."
  
  It's very insincere and void of accountability.

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